Call Centers

Our call centers are located in Houston, TX and Daytona Beach, FL.  Each sign and lighting repair call center is staffed with experienced customer service representatives who are responsible for managing the service process from start to finish.  They work closely with you to address any special requests or requirements, and provide customized reporting and verbal follow up communication to you and your staff.

Here’s what you can expect from us:

  • Rapid, First – Call Response
    On average, service requests are responded to between 24 and 72 hours.
  • Customized Reports
    We’ll provide you service information about your account when you want it and how you want it.
  • 24/7 Service Hot Line
    We’re available 24/7 for service requests on our service hot line.
  • Communication
    Talk to us. We’re here to help and are considered by our customers as an extension of their brand.
  • Centralized Order Entry
    All work orders and data are entered into our system, providing access to detailed information for you and your staff.
  • Tracking
    Need information now? No problem. Web-based order tracking lets you access information when you need it.
  • Account Management
    Experienced customer service representatives are assigned and dedicated to each account, providing you individual care and attention.
  • Advanced Technology
    ServiceNow, our advanced communication, tracking and reporting technology, provides access to service requests in “real time”.
  • Easy Order Placement
    Phone, fax, email, online
  • Great Results
    What our customers get from Federal Heath